Great vacancy Lead Application Support (VP level) hiring now

Welcome to FinTrU Candidate Portal

Founded in December 2013, FinTrU is a multi-award winning RegTech company in the Financial Services sector that is committed to giving local talent the opportunity to work on the global stage with the largest International Investment Banks.

FinTrU works with clients to find solutions to help them meet with their regulations in areas such as; Legal, Risk, Compliance, KYC, Operations, Consultancy and Technology. FinTrU’s clients are all Tier 1 Investment Banks based in London, New York, Tokyo, Frankfurt and Paris. FinTrU is also a member of ISDA (International Swaps and Derivatives Association).

FinTrU employs over 700 people across Belfast, Derry/Londonderry, London and New York.

Whilst FinTrU is managed as a profit-driven organisation, Darragh McCarthy, Founder & CEO, also considers FinTrU as having a social purpose to create high-quality professional employment on the island of Ireland. Prior to FinTrU’s establishment, Darragh thoroughly researched various locations across Ireland to determine which location FinTrU should establish in. 

The availability of a high number of talented graduates in the job market, coupled with support from Invest NI and cost-effectiveness of Northern Ireland made Belfast the obvious choice as a base for FinTrU. These factors have enabled FinTrU to offer a unique and highly competitive alternative to the more traditional off-shore outsourcing solutions often favoured by Investment Banks. 

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Job Details: Lead Application Support (VP level)

Full details of the job.

Lead Application Support (VP level)
United Kingdom
Belfast or Derry/Londonderry
FinTrU is looking for an individual to lead and provide high quality operational and technical application and systems support to both FinTrU internal business functions and external stakeholders.
They will be the owner of the Incident and Problem Management process.  They will be responsible for ensuring goals are achieved and minimising the adverse impact of incidents and problems on the business and preventing reoccurrence of incidents.
See below.
Key responsibilities:
  • Lead the Application Support Function in working as part of part of a cross-functional Agile team consisting of engineers, QA, data engineers and product owners to ensure excellent maintenance of our many bespoke and vendor applications
  • Manage and own the incident and problem management process
  • Contribute to the planning of application releases and configuration changes
  • Troubleshoot functional and performance problems in both development and production environments and, where necessary, assist input on improved design, implementation and process
  • Ensure there are robust procedures and processes within the application support functions
  • Ensure project deliverables (software and documentation) meet the industry, regulatory and company standards
  • Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
  • Design appropriate metrics for reporting on key performance

Essential Skills and Experience:
  • A minimum of six years’ experience in a hands-on application support lead/manager role
  • Strong experience supporting Enterprise level software on the Microsoft Stack
  • Strong experience supporting cloud-native applications, preferably using Microsoft Azure, and on premise hosted applications
  • Demonstrable experience in Problem and Incident Management
  • Demonstrable experience supporting web applications, Rest APIs and services
  • In-depth knowledge of SQL, preferably MS SQL server
  • Excellent analytical and problem-solving skills
  • Strong interpersonal and communication skills and a willingness to collaborate with various engineering teams, senior colleagues and management
  • Salesforce experience is desirable
  • ITIL experience and/or qualifications is desirable
  • Scripting experience ( e.g. Powershell, Bash etc.) is also desirable

We reserve the right to alter or amend the shortlisting criteria at any time during the process.

We welcome applications from individuals who wish to be based in our Belfast or North West (Derry/Londonderry) offices.  All of our offices remain closed but, thanks to FinTrU's technology infrastructure, we are able to recruit and onboard joiners remotely.
6 years
Full Time
Generous company pension scheme
Private medical insurance
Health cash plan
Life assurance
Income protection
Minimum 25 days annual leave, plus ten bank holidays
Personal training budget
Enhanced maternity and paternity pay
Employee Assistance Programme
Company-funded Christmas and Summer Parties (virtually for now!)
Diverse and inclusive social and cultural calendar
Cycle to Work scheme
Competitive salary
Performance related bonus award
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